Mortgage Servicing

Modern Mortgage Servicing Solutions

WE provide a full range of mortgage solutions to credit unions, financial institutions and investors, enabling them to offer comprehensive, competitive benefits to their members and customers. We offer branded and white label turnkey solutions, as well as access to the secondary market, all tailored to your program’s specific requirements.

Servicing

We can tailor a servicing solution to match your exact needs.

Branded or white-label
Borrower and Investor portals
Payment processing
Complete customer servicing, including delinquency management
Online consumer access for payments and routine service
Escrow management and annual analysis
Core system APIs available
Solution customized to your needs

Secondary Market Access

We provide access to the broad secondary market, including Freddie Mac and other credit union, financial institution and private investors.

We support all types of mortgages
- Conventional (FNMA/FHLMC)
- Government-backed (FHA)
- Ginnie Mae (GNMA)
- Jumbo
- Agency-backed
- Qualified (QM)
- Non-Qualified (Non-QM)
Provide competitive rates without future interest rate risk
Accelerate capital turnover / get paid upfront
Sell existing loans to reduce payoff risk
Leverage capital to serve more members and customers
No overlays over secondary guidelines
No hit for escrow waiver

CUSTOMERS SAY …

“When we needed a lending program, First Servicing had us up and running quickly, originating loans through their lender network. Their team has provided the technology and experience we need to be competitive and compliant in this heavily regulated area.”

Bob Frame CEO — MedPlan Credit

“One of the big benefits we have found from working with First Servicing is the expanded breadth of options we now offer our members. Before we were pretty limited, but today we offer conventional FNMA/FHLMC, FHA, GNMA, jumbos, qualified, non-qualified, pretty much everything. Having the extra options has definitely made a difference for our members.”

Michael AbrahamCEO — encurage financial network

“One of our favorite features from First Servicing is the new online portal. Not only can our customers take care of business 24 by 7, we have continuous access to all the reporting we need to run our business and satisfy our auditors.”

Peter TzortzakisPresident & CEO — Chicago Municipal Employees Credit Union

“With our old servicer, it was their way or the highway. They had limited features and not a lot of flexibility. We switched to First Servicing because they promised they could provide the flexibility to match our situation and they have delivered … and we saved money as well.”

Diane NibungcoPresident — Sherwin-Williams Credit Union

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Reduce costs / improve efficiency

Take advantage of our skills and scale to reduce your cost of servicing.

Get in touch

First Servicing Will …

Reduce your servicing cost through our modern technology and experienced, dedicated staff

Free up your internal team to focus on other priorities

Reduce the burden on your staff to support customer requests

Improve efficiency and customer satisfaction by moving their requests to self-service using our online portal, available 24×7.

First Servicing Will …

Provide high quality service to your customers.

Modern technology

24×7 online and mobile access

Well-trained staff

Improve customer service quality

We have the staff, technology and attitude to deliver outstanding service to your customers.

Get in touch

Reduce compliance headaches

It’s pretty complicated … and even honest mistakes can be costly.

Get in touch

First Servicing Will …

Remove this headache from your load:

Efficient escrow management

24/7 access to all transactions, documents and communications

Online portal to support your oversight responsibilities